Policies

Please take a moment to review our spa policies. Our courteous staff at the Thomas Rothwell Spa is available to answer any questions you may have. Please feel free to contact us with any questions.

Cancellation Policy

In order to hold appointments a credit card number will be taken. As a courtesy, we will send out a confirmation email reminder of your service appointments two business days prior to your appointment date. Please ensure that we have your current email address on file in order to be able to do so.

We understand that sometimes “things happen” and you may need to change your appointment.  We kindly ask that you give us a 24 hour notice if you must cancel a scheduled service.

Payment Methods

We accept Cash, MasterCard, Visa, American Express, Discover, and Checks. Their will be a $30 charge on all returned checks.

Gift Cards/Packages

Refund Policy

All skincare product returns are for store credit only and must be made within 7 days of purchase with receipt. 

Spa Etiquette

To ensure a relaxing environment for our guests, cell phones should remain on silent mode while visiting our facility. 

Child Policy

In order to maintain the spa's relaxing ambiance, we are unable to provide services to guests accompanied by children. For the safety of your children and the comfort of other guests, this policy is strictly enforced.

Special Considerations

Please notify our front desk before booking your treatments if you have any physical ailments or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your service provider immediately.

*We are not responsible for lost or stolen property.